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 Service Quality Evaluation in Indian Service Industries. Basics, Concepts and Measuring Tools
Наименование:

Service Quality Evaluation in Indian Service Industries. Basics, Concepts and Measuring Tools

автор Mohammed S.K. издательство Книга по Требованию Прочие виды транспорта
Cтраниц 220        мягкая обложка       
Аннотация:This book demonstrates the empirical findings for measurement of service quality in Technical Education System and Internet banking in Indian context. To this end, a general methodology has been proposed in this book for assessment of quality in service sector. Exhaustive investigation on implementation aspects of TQM indicates that adequate emphasis has not been made in the area of TQM implementation and measurement of service quality. A common minimum quality items suitable for all stakeholders has been found out using a measuring instrument known as ‘EduQUAL’in education sector. However, the methodology can be useful for the professionals and researchers to extend it to various other service sectors in different counties. The methodology has been applied in two contrasting service setting such as Education and Banking. Quality is a major competing weapon in manufacturing and service industries to gain market share in order to sustain in business. Therefore, organizations throughout the world dealing with products or services are contemplating to implement Total Quality Management (TQM) principles for enhancing system effectiveness.
Автор: Mohammed S.K.
Издательство: Книга по Требованию
Год:2009
Цена:
1996 руб
Нет в наличии
Поиск: Service Quality Evaluation in Indian Service Industries. Basics, Concepts and Measuring Tools
НОВЫЙ ГОД СИМВОЛ 2013 ГОДАУКРАШЕНИЯ
КАРНАВАЛ НА НОВЫЙ ГОД РАСПРОДАЖА
Ортомолекулярная медицина Orthomol Устрание причин заболеваний. Ортомоль это новый метод для лечения и профилактики болезней. Orthomol - ортомолекулярная медицина.
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