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 The Key to Excellent Customer Service Work Process Knowledge in Scottish Visitor Attractions.
Наименование:

The Key to Excellent Customer Service Work Process Knowledge in Scottish Visitor Attractions.

автор Shuna M. издательство Книга по Требованию Классное руководство. Классный час
Cтраниц 260        мягкая обложка       
Аннотация:This book would be of practical interest to managers not only in tourism, but also any service industry where employees have direct interaction with the customer. Furthermore, those with an academic interest in WPK will gain insights into previously unexplored territory in this field. In visitor attractions (VAs), the key to quality service lies in interaction with staff, as this is the most influential factor in shaping visitors' perceptions. This book outlines ways in which understanding and encouraging ' work process knowledge' (WPK) can help managers empower employees to deliver excellent customer service. WPK is a concept for systems-level knowledge of the workplace, most necessary in organisations using multi-functional working; these conditions are rapidly becoming established in the VA sector. This book, based on a case study of 6 Scottish VAs, identifies the nature of WPK in VAs, the integrated and essential relationship WPK has to customer service and factors affecting its development. The research data show that WPK is an essential element of workers' roles and a vital requirement in providing excellent customer service.
Автор: Shuna M.
Издательство: Книга по Требованию
Год:2008
Цена:
3214 руб
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Поиск: The Key to Excellent Customer Service Work Process Knowledge in Scottish Visitor Attractions.
НОВЫЙ ГОД СИМВОЛ 2013 ГОДАУКРАШЕНИЯ
КАРНАВАЛ НА НОВЫЙ ГОД РАСПРОДАЖА
Ортомолекулярная медицина Orthomol Устрание причин заболеваний. Ортомоль это новый метод для лечения и профилактики болезней. Orthomol - ортомолекулярная медицина.
Оцінка ефективності організаційного управління в охоронному...

Вторая глава посвящена выявлениям проблем управления и рекомендациям по усовершенствованию функций управления. В организационной структуре органов безопасности особую роль занимают функции управления. Рассматривая их виды, можно утверждать, что это важнейшие элементы в сфере управления. В третьем разделе рассмотрены рекомендации и методика оценки эффективности организационного управления, а также разработано программное обеспечение на основе представленной методики. В разделе безопасность жизнедеятельности представлены материалы по улучшению условий труда исполнителей для эффективной служебной деятельности. Анализ вредных и опасных факторов. Разработка мероприятий по устранению влияния факторов. Техногенная безопасность. Анализ чрезвычайных ситуаций. В заключении подведен итог работы. Особое внимание уделено рекомендациям по усовершенствованию функций управления в органах безопасности. HE ABS RAC I he give work he sys em ma ageme i securi y service, as o e of he major fac ors of i crease of efficie cy of various ki ds of service ac ivi y, achieveme s of successes by hose or o her orga iza io al par s is submi ed, i cludi g: heir divisio s, regular employees of divisio s, devices of o -s aff employees.
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