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 Total Quality Service. Das Qualitaetsmanagementkonzept fuer den Dienstleistungssektor
Наименование:

Total Quality Service. Das Qualitaetsmanagementkonzept fuer den Dienstleistungssektor

автор Stefan G. издательство Книга по Требованию Искусство управления в организации
Cтраниц 68        мягкая обложка       
Аннотация:In Anlehnung an den „Service-Papst“ Amerikas - Karl Albrecht - und dem Wissen um die Grenzstelle in der Erforschung von Kundenbeziehungen und die Steuerung von Qualitaet hin zu mehr Kundennutzen wurde dieses Buch geschrieben. Die damit verbundene schlechte Kopierbarkeit ist ein massgeblicher Standortfaktor fuer Kundenbetreuungen im Sinne der Arbeitsplatzsicherung und bedeutender Teil der Zukunftsfaehigkeit eines gesamten Unternehmens. Durch die Schaffung eines unikalen Qualitaetsmanagementsystems kann es gelingen, einen wesentlichen Eckpfeiler zur Differenzierung in einer globalisierten Welt zu setzen. Besonders im Angesicht einer sich zuspitzenden Wettbewerbssituation in der gesamten Wirtschaft und explizit im untersuchten Sektor.
Автор: Stefan G.
Издательство: Книга по Требованию
Год:2009
Цена:
2007 руб
Нет в наличии
Поиск: Total Quality Service. Das Qualitaetsmanagementkonzept fuer den Dienstleistungssektor
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