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 Customer-Contact Employees' Capabilities and Customer Satisfaction
Наименование:

Customer-Contact Employees' Capabilities and Customer Satisfaction: The Banking as a Case Study Employee-Customer Relationship - Employee Empowerment Perspective.

автор Yahya m. издательство Книга по Требованию Искусство управления в организации
Cтраниц 288        мягкая обложка       
Аннотация:The Empowerment perspective in this book was the underlying theme asserting that people may create things and innovate ideas that may lead to success, great outcomes, and sustainable competitive advantage for their organization, the stakeholders and the public at large. Hence, Employee-Customer Relationship Perspective was clearly explored along with the Employee- Employer-Relationship concept. It illustrated very clearly the role of leadership and management in recognizing the vital role of the human side of the organization in breaking the path for excellence, better quality, customer-care and satisfaction. This book has focused on the role of the frontline employee in making the difference for his or her organization. The Internal Marketing and the Relationship Marketing areas were also given full-fledge attention and discussion in this manuscript.
Автор: Yahya m.
Издательство: Книга по Требованию
Год:2008
Цена:
3233 руб
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Поиск: Customer-Contact Employees' Capabilities and Customer Satisfaction: The Banking as a Case Study Employee-Customer Relationship - Employee Empowerment Perspective.
НОВЫЙ ГОД СИМВОЛ 2013 ГОДАУКРАШЕНИЯ
КАРНАВАЛ НА НОВЫЙ ГОД РАСПРОДАЖА
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Базы данных

Оператор selec EMPLOYEE. ame. ASSIG ME .S ar Da e from EMPLOYEE, ASSIG ME where EMPLOYEE.EmplId = ASSIG ME .EmpIId получает список имен всех сотрудников и даты начала их работы. Обратите внимание, что это результат применения операции JOI к отношениям EMPLOY и ASSIG ME и последующего выбора операциями SELEC и PROJEC подходящ строк и атрибутов, что указано предложениями where и selec . Завершим обзором операторов SQL, которые помимо выполнения запросов позволяют определять структуру отношений, создавать отношения и модифицировать их содержимое. Далее приведены примеры операторов i ser i dele e from и upda e. Оператор i ser i o EMPLOYEE values C42Z12'. 'Сью Барт', 'ул. Красивая. 33'. '444 661 111') добавляет в отношение EMPLOYEE строку с данными значениями; dele e from EMPLOYEE where ame = 'Джерри Смит' удаляет строку, относящуюся к Джерри Смит, из отношения EMPLOYEE; upda e EMPLOYEE se Address = 'пр. Наполеона. 1812' where ame = 'Джо Бейкер' изменяет адрес в строке, связанной с Джо Бейкером, в отношении EMPLOYEE. 3. Работа с электронными таблицами MS Excel Программа Microsof Excel предназначена для работы с таблицами данных, преимущественно числовых.
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