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 Perception of Service Quality in Higher Education. The Case of Mekelle University, Ethiopia
Наименование:

Perception of Service Quality in Higher Education. The Case of Mekelle University, Ethiopia

автор Tesfatsion S.D. издательство Книга по Требованию Педагогика среднего специального образования
Cтраниц 84        мягкая обложка       
Аннотация:Service quality is about meeting customers’ needs and requirements, and how well the service level delivered matches their expectations. This paper, thus, has an immense importance particularly for the higher education’s academic and administrative staff, management and students, and for all types of service institutions or anyone else who want to know and understand the very nature of service and its dimensions for measuring it. It lends credibility to the service personnel, stimulates positive word-of-mouth, widens students’ perception of value and enhances the confidence and loyalty of both students and service people. Therefore, this paper gives direction as to how service quality at a university can be measured on an interval scale by using SERVQUAL and INTSERVQUAL Model. Improving higher educations administrative and academic service quality in the eyes of its service personnel and students pay-off. It is all about continuous foreseeing and pleasing their needs and expectations.
Автор: Tesfatsion S.D.
Издательство: Книга по Требованию
Год:2010
Цена:
2007 руб
Нет в наличии
Поиск: Perception of Service Quality in Higher Education. The Case of Mekelle University, Ethiopia
НОВЫЙ ГОД СИМВОЛ 2013 ГОДАУКРАШЕНИЯ
КАРНАВАЛ НА НОВЫЙ ГОД РАСПРОДАЖА
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