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 The Internationalization of Retail Service Quality. An Estonian Case Study
Наименование:

The Internationalization of Retail Service Quality. An Estonian Case Study

автор Brent M. E. издательство Книга по Требованию Экономическая теория
Cтраниц 304        мягкая обложка       
Аннотация:For retail practitioners (both domestic and those wishing to expand into transition economies) this research provides a greater depth of understanding of how the measures of retail service are perceived by consumers, and how these measures can be linked to shopping behaviour. As an exemplar for this research, the concept of retail service quality in the Republic of Estonia is analyzed. This research centres on one important topic of transition, the construct of service quality, in one of the most visible sectors of this transition, retail trade. The "transition" was from a centrally planned economic, political, and social system to one based on democracy, free markets, and private ownership. The retail sector in Estonia represented a virtually ignored field of study during the communist period, but since the return of independence from the Soviet Union, has emerged as a growing and significant component of both commercial, social, and employment growth. Many of the most dramatically changing economies of the world during the last twenty years are referred to as transition economies. Examples include the former Soviet Union, and Central and Eastern Europe.
Автор: Brent M. E.
Издательство: Книга по Требованию
Год:2010
Цена:
3233 руб
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Поиск: The Internationalization of Retail Service Quality. An Estonian Case Study



Разработка прикладного программного обеспечения деятельности предприятия в системе...

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