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 Matching Service Delivery to Market Requirements. Process Selection for Online Banking
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Matching Service Delivery to Market Requirements. Process Selection for Online Banking

автор Kathryn M. Z. издательство Книга по Требованию Собственное дело. С чего начать предпринимательскую деятельность
Cтраниц 48        мягкая обложка       
Аннотация:The results indicate that cost savings motivation and likelihood of technology adoption are important predictors of process selection. Not only is the face-to-face human interaction lost, but the concept of neighborhood services has given way to business unconstrained by geographic boundaries. The growth of electronic commerce has forced firms to rethink how they deliver a service to their customers. Nowhere is the effect of electronic commerce more evident than in the banking industry. This forces companies wishing to sell services in an electronic environment to reexamine the key elements of their service process and the relationships between service process and market requirements. Additionally, process selection is an important predictor of business performance. This study investigated relationships among company factors, process selection and business performance for service delivery via electronic commerce, using online banking as an example of a nearly pure service delivered electronically. For services, the service delivery process would seem to be markedly altered by the lack of human interaction and geographic boundaries.
Автор: Kathryn M. Z.
Издательство: Книга по Требованию
Год:2008
Цена:
2007 руб
Нет в наличии
Поиск: Matching Service Delivery to Market Requirements. Process Selection for Online Banking
НОВЫЙ ГОД СИМВОЛ 2013 ГОДАУКРАШЕНИЯ
КАРНАВАЛ НА НОВЫЙ ГОД РАСПРОДАЖА
Ортомолекулярная медицина Orthomol Устрание причин заболеваний. Ортомоль это новый метод для лечения и профилактики болезней. Orthomol - ортомолекулярная медицина.
Сравнение директив безопасности

Для этого Управление государственной торговли Великобритании вместе с предприятиями и организациями выработало эталонную модель, в рамках которой возможна универсальная реализация процессов ИТ. Содержащаяся в своде правил I IL библиотека процессов предлагает практическую методологическую модель для внедрения стандартизированных процессов в управлении службами ИТ (I Service Ma ageme , I SM). Главные задачи — улучшение качества услуг ИТ для непрерывных процессов и обеспечение их экономической эффективности. Библиотека процессов делится на несколько разделов. Важнейшие базовые процессы описываются в разделах Service Delivery (доставка услуг) и Service Suppor (поддержка услуг). Теме безопасности ИТ отводится раздел Securi y Ma ageme (управление безопасностью). Управление безопасностью в соответствии с I IL преследует две крайне важные цели: выполнение требований по безопасности, содержащихся в соглашениях об уровне сервиса (Service Level Agreeme , SLA), и других внешних требований, следующих из договоров, законов и правил корпоративной безопасности (политики); создание определенной (не специфицированной более подробно) базовой защиты.
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