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 Multi-Skilling in the Five-Star Hotel Industry in Taiwan. The Exploratory Research of Multi-Skilling on the departments of Front Office, Restaurant, and Housekeeping
Наименование:

Multi-Skilling in the Five-Star Hotel Industry in Taiwan. The Exploratory Research of Multi-Skilling on the departments of Front Office, Restaurant, and Housekeeping

автор Li-Cheng C. издательство Книга по Требованию Искусство управления в организации
Cтраниц 276        мягкая обложка       
Аннотация:Multi-skilling for front-line managers in hotels in Taiwan is the main focus of this book. Both factors have negatively impacted on the productivity and performance of five-star hotels in Taiwan, as a high level of service delivery cannot be sustained by inexperienced staff in accordance with a service profit chain model. In addition, as multi-skilling enhances an employee' s knowledge, skills and abilities, this has an effect on attitude and the attitude of an employee determines the output of service performance in relation to tasks assigned. Therefore, the aim of this book is to examine whether multi-skilling exists and the beneficial factors of multi-skilling for five-star hotels in Taiwan. The literature suggests that multi-skilling addresses two industrial problems in Taiwan; the shortage of qualified workers and the high turnover rate of staff in the five-star hotel industry.
Автор: Li-Cheng C.
Издательство: Книга по Требованию
Год:2011
Цена:
3057 руб
Нет в наличии
Поиск: Multi-Skilling in the Five-Star Hotel Industry in Taiwan. The Exploratory Research of Multi-Skilling on the departments of Front Office, Restaurant, and Housekeeping
НОВЫЙ ГОД СИМВОЛ 2013 ГОДАУКРАШЕНИЯ
КАРНАВАЛ НА НОВЫЙ ГОД РАСПРОДАЖА
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