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 CRM Application in Financial Sector. Assessment of Customer Relationship Management Application in Financial Sector, A Case of Commercial Bank of Ethiopia, Mekelle Branch, Ethiopia
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CRM Application in Financial Sector. Assessment of Customer Relationship Management Application in Financial Sector, A Case of Commercial Bank of Ethiopia, Mekelle Branch, Ethiopia

автор Robel T. издательство Книга по Требованию Книги
Cтраниц 112        мягкая обложка       
Аннотация:From the study' s analytical result, the modernization of the bank and its position to adopt new technology is encouraging, though the bank has many problems in relation to information technology and communication. As per the respondent suggestion the CBE should launch new services as per the demand of the customers. Because about 59. % the respondents need to get new service from the bank other than the existing services. The purpose of this study has been to analyze the existing application of Customer Relationship Management in CBE Mekelle branch. The main research methodology adopted was a case study. Today marketing is not just developing, delivering and selling, it is moving towards developing and maintaining long term relationships with customers. The study result indicates that the customers are satisfied in most of the services provided by the bank, even though, the bank does not satisfy its customers in all the indicators used in this study. This research involved collected data from 132 customers and 44 employees of CBE to understand the CRM of the bank.
Автор: Robel T.
Издательство: Книга по Требованию
Год:2010
Цена:
1893 руб
Нет в наличии
Поиск: CRM Application in Financial Sector. Assessment of Customer Relationship Management Application in Financial Sector, A Case of Commercial Bank of Ethiopia, Mekelle Branch, Ethiopia
НОВЫЙ ГОД СИМВОЛ 2013 ГОДАУКРАШЕНИЯ
КАРНАВАЛ НА НОВЫЙ ГОД РАСПРОДАЖА
Ортомолекулярная медицина Orthomol Устрание причин заболеваний. Ортомоль это новый метод для лечения и профилактики болезней. Orthomol - ортомолекулярная медицина.
Russia and the international economy

Alo gside wi h o her provisio s his program shall embrace cus oms ariff ra es pla ed for he year i ques io as well as he ba d of heir possible fluc ua io , hus maki g he foreig rade more predic able. he Gover me has he righ o i roduce expor a d impor qua i a ive res ric io s o a io al securi y grou ds, o comply wi h i er a io al agreeme s or o pro ec he domes ic marke , however, hese measures shall be a ou ced o less ha 3 mo hs prior o heir ac ual i roduc io . he law e visages a possibili y o i roduce s a e mo opoly for rade i cer ai produc s. I his case a special procedure of lice si g impor a d expor opera io s exclusively o s a e-ow ed e erprises shall be applied.  As he above me io ed law was effec ua ed, he Commissio of he RF Gover me o Safeguard Measures i Foreig rade became fully legi ima e a d i December i received "Procedures of I ves iga io Prior o Applica io of Safeguard Measures" approved by he MFER (Russ.abbr. MVES). A possibili y o apply safeguard measures agai s compe i ive impor ed produc s complies wi h usual prac ices applicable i he world rade.
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